Refund Policy

Effective Date: January 1, 2025

This refund policy outlines the terms regarding refunds for services paid through the Open Health hospital management system, powered by Dhagun Technologies Limited.

1. No Cash Refunds

Due to the nature of healthcare services, payments made for hospital services are non-refundable once the service is rendered or confirmed.

2. Wallet-Based Credit

If a refund is deemed necessary (e.g., service unavailability, double payment), the amount will be credited to the patient's hospital wallet account for future use within the hospital. This credit can be applied to any eligible service or consultation.

3. Exceptions

Refunds outside of the wallet system are only considered in exceptional cases and must be approved by hospital administration.

4. Requesting a Refund

To request a review for a potential refund, contact the hospital front desk or administrative office. All requests must include transaction details and reason for the request.

5. Contact

For technical issues related to payment processing within Open Health, please contact openhealthnigeria@gmail.com or msahmed360@gmail.com.